Frequently Asked Questions
Orders & Purchases
Where is my order?
Where is my order?
We love to keep you updated through the entire process post having placed your order. You will receive a shipping update from us via e-mail and WhatsApp, you can track the status of your order using the same link or via the orders page. Here’s how:
Go to your orders page.
Tap the specific item within the order you want to track.
Tap the "Track Shipment" button to see the estimated delivery date along with the carrier delivering it and the tracking number.
Can I cancel or change my order?
Can I cancel or change my order?
You can't make changes to an order, but you can cancel it within 60 minutes of placing it. After that, our warehouse will already be hard at work processing your order.
To cancel an order:
Sign in to open your order (or navigate to your orders page if you're already signed in).
Tap or click "View or Manage" for the order you want to cancel.
Tap or click the "Cancel Order" button and follow the prompts.
If you don’t see the cancel button, your order is no longer eligible to be cancelled. But don’t worry—once the items arrive you can return or exchange them subject to our policy.
Can I change my delivery address?
Can I change my delivery address?
Unfortunately, we can’t change your delivery address after your order has been placed.
If you need to make an amendment or change any details, you’ll have 60 minutes to cancel your order after placing it. After that, our warehouse will already be hard at work processing your order.
If we’re unable to cancel your order, the best way to update a delivery address is to reach out to the carrier directly. If the carrier is unable to re-route your parcel, it's typically returned to our warehouse after an unsuccessful delivery.
What if I cannot locate my order number?
What if I cannot locate my order number?
Can’t find your order number? Not to worry. You can sign up for free using the email used to place the order. After that, you can go to your profile and click on the orders section to see all your order details – including your order number.
What are the available payment options?
What are the available payment options?
We want to make buying your favourite products fast and easy, and accept the following payment options:
MasterCard, Visa, Diners, Rupay credit cards
MasterCard, Visa, Maestro, Rupay
UPI
Net Banking
COD
Cash Cards & Wallet
Do you offer any promotions or discounts?
Do you offer any promotions or discounts?
We have a sale section where you can enjoy discounted pricing. We also recommend taking a look at our clearance collection, where we sell last season pieces at special prices. And if you sign up for our newsletter, we’ll let you know what’s going on – including promos, new drops, and more.
How do I use a promo code?
How do I use a promo code?
Occasionally we offer promo codes valid for discounts on our website. If you have a valid promo code, you can apply it either in your bag or at checkout.
In your bag:
- In the "Summary" box on the right, click "Do you have a promo code?" at the top of the box.
- Enter the promo code and select "Apply."
At checkout:
- In the "Payment" section, click on "Do you have a gift card, product voucher, or promo code?"
- Enter the promo code and select "Apply."
With either option, if the promo code you entered is valid, we'll immediately apply the discount to your order total and show you the updated amount.
Can I order products in bulk from the website directly?
Can I order products in bulk from the website directly?
We do not allow for bulk orders to be placed on the website, but we are happy to discuss bulk orders on a case by case basis. Speak with a representative via our Contact Us form to see if we are able to help you out.
Returns & Exchange
What is your return/exchange policy?
What is your return/exchange policy?
We are only able to accept returns for a refund or exchange on orders in accordance with our returns & exchange policy which you can read here. Returns must be in new condition, and we ask that they be returned in their original, intact packaging.We are only able to accept returns for orders purchased directly from our website.
How can I return/exchange my order?
How can I return/exchange my order?
You will need to submit a return request by entering your order number and the email address used to place the order – you can do this here. We only accept returns for orders for products that are in new condition in their original intact packaging.
Can I return Lycot products purchased from a retail partner?
Can I return Lycot products purchased from a retail partner?
Lycot is unable to accept the return of product purchased from one of our retail partners. Our retail partners should be able to assist you with a return, so please reach out to the business where the original purchase was made!
Can I edit my return request after it has been submitted?
Can I edit my return request after it has been submitted?
Once your return request has been submitted to us, unfortunately, it’s not possible to change it. If you want to return an additional item from your order, all you need to do is submit another return request by entering your order number and the email address used to place the order here.
Shipping & Delivery
How long will it take for my order to be delivered?
How long will it take for my order to be delivered?
We know you’re looking forward to receiving our product. Trust our large network of couriers to deliver your products to you as early as possible. You will receive the tracking link on email/whatsApp after your order is placed. During checkout, we’ll provide an estimated delivery date for every item in your bag based on your shipping selection, the delivery address, and where the item(s) ship from.
How much will shipping cost?
How much will shipping cost?
So you can focus on living the Lycot lifestyle, we cover shipping costs and for orders above 999 INR—just sign in during checkout and you’ll automatically get free shipping on qualifying orders.
What can I do if I haven't received my package?
What can I do if I haven't received my package?
We’re sorry you're still waiting for your order. No one likes waiting longer than they have to for products on their wishlist. You can get in touch with our team through the Contact Us form on our website, and they'll investigate the details of your order's whereabouts. In the meantime, if you have not already, visit our Order Tracker for the latest update on your order.
Product Info
How do I find the right size & fit?
How do I find the right size & fit?
When you’re creating the movement you desire, fit matters. We’ll help you find the right apparel in the right size so you can perform your best.
Not sure what Lycot size you wear? Our size charts can help you determine the best fit for all of our swimwear, clothing, and accessories. You can navigate to our size charts here, including size charts for men, women, kids, unisex items, and accessories. You can also find links to the appropriate size chart on all of our product pages.
When will my size be available again?
When will my size be available again?
We don’t have a set schedule to restock items—we refill our inventory as soon as stock is available, so check back frequently for updates.
What materials are used in your apparel?
What materials are used in your apparel?
Our apparel line is made of various premium materials, which may include four-way stretch stretchable poly/elastane, nylon, cotton. Few of our apparel items feature micro-ventilation patterns and mesh panelling for extra breathability. You can check out our product pages for detailed fabric and material content.
How do I care for my Lycot swimming apparel?
How do I care for my Lycot swimming apparel?
Care for your swim, like you care for your skin. In water, swimsuits are your second skin.
Washing:
Swimsuits need special care after exposure to sun, sweat, sunscreen stains, chlorine, and sand. Always rinse a swimsuit after each wearing.
When it's time to wash the suit, use cold water—hot water can fade colours and damage elasticity—and opt to hand wash over using a washing machine. Never use chlorine bleach to whiten or remove stains on suits.
Drying:
Spread your suit flat to dry in a spot out of direct sunlight. UV rays from the sun can both fade and break down the fibres in your suit.
Storing:
Swimsuits should be stored flat. Be sure the fabric is completely dry; any moisture may result in mildew growth. If you’re putting it away for the season, avoid plastic bags and store the suit in a breathable fabric garment bag.