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Lycot

Refund policy

At Lycot, we want to ensure you are happy with your purchase. Here’s what you need to know about our returns and exchanges:

Use the Return/Exchange portal to raise a request.

You have 7 days to return / exchange your product based on the relevant policies for each category that are detailed below. This means we will simply accept undamaged or unwashed items (in their original condition) within 7 days of their delivery date.

We will arrange the return pick-up via our courier partners. We're here to help! 

Return & Exchange Conditions:

  • All items must be unused, unwashed, and have their original tags attached.
  • All exchanges are subject to stock availability. An exchange/return can take place only once and the exchange cost is free.
  • If there is an issue upon unboxing (damage, wrong size/item etc.) please reach out to us immediately through the return/exchange form and attach relevant photos of the item.
  • Kindly upload an image proof of the same while applying for an exchange or return as indicated in the returns/exchange portal.

Category Specific Policies:

Swimwear:
For swimwear, we do not offer returns due to hygiene reasons. Exchanges are permitted only if the above-mentioned conditions are met and there is a size or fit issue requiring a different size.

In case the required size is unavailable, we will offer an alternative colour or style within the same category.

V-Cuts, Bikinis and Swim Briefs:

For hygiene reasons, please note V-Cuts & Bikinis cannot be exchanged or returned, even if unopened. Please double-check your order before placing it.

Activewear:
For activewear, we offer both returns and exchanges, provided the earlier above-mentioned conditions are met.

Please note: 

  • We try to keep our product pricing as reasonable as possible, which is why exchange shipping is charged separately to cover the pickup and delivery of the replacement item. Return & Exchange Shipping Charges: ₹149
  • Exchanges are available for a different size or product of the same or higher value. If the requested product is of a lower value, you’ll receive store credit.
  • We only process the return / exchange once the goods are received at our warehouse and go through a Quality Check to ensure everything is in order. It can take upto 14 days for us to receive the items back at our warehouse.
  • It would be great if you could return the product in the Lycot Packaging itself. The postcard is all yours though.
  • For last season product sales and bundle offers, we have no returns & exchanges.
  • Any taxes/shipping costs you pay (included in the final price) are non refundable.
  • Do not return a product on your own initiative without contacting us first and following due protocol as stated above.

Customer Service

We’re here to help!

Our Customer Care Hours are Monday to Friday, 11 AM to 5 PM (excluding public holidays). Any queries received outside these hours will be responded to during our normal working hours.

You can reach us in the following ways:

  • Email us on lycotsupport@gmail.com
  • WhatsApp / phone on +91 8591028004
  • Or by filling in the contact form on our website anytime.